Contact Our Team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Our organisation can help with verification, payments and enquiries about authorised promotions or responsible-gaming tools. Contacting the team is quick and straightforward: use email, phone or the support centre for a timely response. We aim to do you a favour by resolving requests promptly and fairly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; typical reply within 24 hours) |
| General enquiries | [email protected] (corporate, licensing and press enquiries; please allow two working days) |
| Affiliate enquiries | [email protected] (partner support and commission queries; account manager on request) |
| Phone | +44 20 7946 0823 (UK line; available Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 (limited weekend cover via email) |
Contact Us by Email
For account-related queries, documents or detailed requests, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and include your full name, registered email address and a phone number. Providing up-to-date contact details and any relevant account information helps us handle your case quickly and avoids unnecessary delays.
Send Us a Message
Response Time
If you contact Sherluck support, most inquiries are answered within one business day. Simple requests such as account queries or payment checks are usually resolved quickly; more complex issues, including detailed verification, dispute investigations or technical investigations, may take longer depending on their nature. We aim to keep you updated throughout the process and will respond as soon as we have a clear resolution.
Feedback
We want to hear from you. If you have suggestions, ideas or issues with the site, please send them our way. We read every message and use feedback to improve features, promotions and support. Your input helps us prioritise improvements and resolve problems faster. Tell us what you like and what you would change to make the experience better for everyone.